Delivery & Returns

Delivery

We offer super saver UK delivery on all items, with express delivery upgrades also available. European orders are sent via 3-5 day Airmail or DPD couriers.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the postage options available, shipping date estimates may appear on the carriage quotes page.

Please also note that the carriage rates for many items we sell are weight and value based and therefoe may vary.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within 7-10 days of posting your package, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply contact our eSupport team with the problem on support@caddistribution.co.uk

A returns authorisation number will then be issued by return (please do not post any item to us prior to receiving this number). We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.

Please Note

You are advised to check the vehicles installation, wiring or fitments prior to placing an order to ensure suitability.

However, if the part you order is later discovered to be incorrect for your particular vehicle you can always use our efficient online returns system (within 14 days) and we will gladly exchange for an alternative if required.

Do not book an installer or other trades-person until your goods have arrived and been checked. We are not liable for any work costs you may incur.