Delivery & Returns

Delivery

We offer standard 2-3 day Royal Mail / DPD UK delivery on all items, with other delivery upgrades also available. European orders are sent via 3-5 day Airmail or DHL couriers.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the postage options available, shipping date estimates may appear on the carriage quotes page.

Please also note that the carriage rates for many items we sell are weight and value based and therefore may vary.

Mainland UK & Highlands:

£3.99 Royal Mail Small Items (Under £20) - Typically 1-3 Working Days 
£0.00 Free Standard Courier - Typically 2-3 Working Days 
£6.99 Express Courier - Typically Next Working Day

Northern Ireland/Isle Of Man/Scottish Isles:

£3.99 Royal Mail Second Class - Typically 2-5 Working Days 
£9.99 Standard Couriers - Typically 2 Working Days
£19.99 Heavy Item Couriers - Typically 2-3 Working Days

Republic of Ireland & EU ( Some EU countries may vary- Automatic quotes at checkout)

£9.99 Standard Euro Couriers - Typically 3-5 Working Days
£20.00 Heavy Item Euro Couriers - Typically 3-5 Working Days

We currently ship via DHL/UPS to : Belgium, France, Germany, Ireland, Italy, Portugal, Spain, Austria, Denmark, Finland, Luxembourg, Netherlands, Poland, Sweden, Norway, Switzerland

 

Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.

You can also find delivery costs at checkout and on the Order Confirmation email.

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within 7-10 days of posting your package, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply contact our eSupport team with the problem on sales@caddistribution.co.uk

A returns authorisation number will then be issued by return (please do not post any item to us prior to receiving this number). We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.

 

Please Note

You are advised to check the vehicles installation or the fitment prior to placing an order to ensure suitability.

However, if the part you order is later discovered to be incorrect for your particular vehicle you can always use our efficient returns service (within 14 days) and we will gladly exchange for an alternative if required.

Do not book an installer or other trades-person until your goods have arrived and been checked. We are not liable for any work costs you may incur.

Fast Delivery
We pride ourselves on a fast and efficient service. Place your order by 1pm for same day dispatch.

Stay in Touch

Call Us

We'd love to hear from you. Call us on Oxford 01865 343934 and we'll be happy to answer any questions you have.

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