Delivery & Returns

Coronavirus Update (01/08/21):

We have been working with all our manufacturing partners, suppliers and couriers to ensure that the supply chain is working as well as it can in the current circumstances. To maintain staff safety we are open for internet only business. Our counter service remains closed until further notice and access to our office building is strictly limited.
Our warehouse continues to dispatch all stock items and delivery agents such as DPD & DHL are running normal services.

Delivery

We offer standard 1-2 day DPD / DHL delivery on all items, with other delivery upgrades also available.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the postage options available, shipping date estimates may appear on the carriage quotes page.

Please also note that the carriage rates for many items we sell are weight and value based and therefore may vary.

Mainland UK:

£2.50 Small Order DHL (Under £20) - Typically 1-2 Working Days 
£0.00 Free Standard Courier - Typically 1-2 Working Days 
£5.99 Express Courier - Typically Next Working Day (orders before 2pm)

Northern Ireland/Isle Of Man/Scottish Highlands & Isles:

£5.99 Standard Couriers - Typically 2 Working Days

£14.99 Heavy Item Couriers - Typically 2 Working Days

Republic of Ireland & EU 

Brexit Update: Our International delivery service is currently suspended. We will reactivate in 2021 once we can guarantee a reliable service to international customers. We are also working with our dealer partners Cosy Campers for Ireland and Transporter HQ who will open a mainland EU service for Dodo Mat products shortly.

 

Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.

You can also find delivery costs at checkout and on the Order Confirmation email.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within 7-10 days of posting your package, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply contact our eSupport team with the problem on team@caddistribution.co.uk

A returns authorisation will then be issued by return (please do not post any item to us prior to receiving this). We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.

 

Please Note

You are advised to check the vehicles installation or the fitment prior to placing an order to ensure suitability.

However, if the part you order is later discovered to be incorrect for your particular vehicle you can always use our efficient returns service (within 30 days) and we will gladly exchange for an alternative if required.

Do not book an installer or other trades-person until your goods have arrived and been checked. We are not liable for any work costs you may incur.

Fast Delivery
We pride ourselves on a fast and efficient service. Place your order by 2pm for same day dispatch.

Stay in Touch

Contact Us

We are currently open for online business only. We therefore advise using email contact for the fastest response. (Normally within 24 hours Mon-Fri).

Use our contact form and we'll be happy to answer any questions you have.

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